Ordering From Online-Sweets:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on checkout,� You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We try to process all orders, where possible, within 2 WORKING DAYS. please allow 5-7 days for delivery within the UK. PLEASE NOTE - AT BUSY TIMES SOME ITEMS WILL BE OUT OF STOCK BUT WILL BE REPLACED AS SOON AS POSSIBLE

UK - If your order has not arrived within 5-7 working days, we advise the following -

Even though your order would have been sent First Class we have known First Class items to take over a week to arrive. If the item could not fit through the letterbox it is possible that the postman forgot to leave an attempted delivery note. We strongly advise that you ask your local post/sorting office. We have had a number of parcels returned to us as the buyer wasn't informed that the postman had attempted delivery, therefore they didn’t know that the sorting office had their item. It is also advisable to ask neighbours as on a few occasions they have accepted the parcel but forgotten about it.

We can only make a claim with the post office 15 WORKING days after the item was posted to you.

Payment:

We accept payment by Paypal, Debit or Credit Card

Packaging:

At Online-Sweets, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email Online-Sweets for a quote. Items mailed within the UK will normally be sent first class. Recorded delivery, special delivery can be arranged and insured for 30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Online-Sweets reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.